Frequently Asked Questions

  • A SIM-free iPhone bought from apple.com is unlocked. This means you aren’t tied to a single carrier and a multi-year service contract. You can choose the carrier and tariff that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any carrier that provides service for iPhone.

  • iPhone models currently sold on apple.com work with compatible networks around the world, including 4G LTE networks. Check with your home carrier regarding international roaming charges, or purchase a compatible nano-SIM at your destination.

  • eSIM technology allows you to add a voice and data plan to your iPhone without using a nano-SIM card. Activating an eSIM will require scanning a valid QR code distributed by a wireless carrier, or signing up for a participating plan through a wireless carrier app.*

    *Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expires). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. Learn more about Dual SIM. *Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expires). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. Learn more about Dual SIM.

  • No. Orders placed through apple.com can be shipped only within the country or region of purchase. Visit the online store of the location where you want your products delivered. Or for fast, easy ordering and expert advice, call an Apple Store Specialist on 000800 040 1966.

  • When it’s time to let go of your old device, Apple recycling partners can show you where to send your smartphone to be recycled. They can also provide a list of local collection points throughout the country. Learn more about responsible recycling.

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Bartlomiej Stobierski
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